- What types of products do you sell?
We specialize in premium leather goods, including belts, wallets, money bags, ladies’ purses, handbags, backpacks, card holders, totes, and messenger bags.
- Are your products made of genuine leather?
Yes, all of our products are crafted with 100% genuine leather, ensuring durability, style, and long-lasting use.
- Do you provide home delivery?
Yes, we provide nationwide delivery across Bangladesh. Standard delivery takes 3–5 business days depending on your location.
- What payment methods do you accept?
We accept:
- Cash on Delivery (COD)
- bKash / Nagad / Upay / Rocket
- Bank Transfer
- What is your return policy?
We offer a 7-day return and exchange policy. Items must be unused, undamaged, and returned with original packaging. Please take a look at our Return Policy for details.
- How does your warranty work?
All of our leather goods come with a 6-month warranty for repairs. If your product breaks due to a manufacturing defect, we will repair it free of charge.
- Do you offer refunds?
Yes. If you return an eligible product, refunds are processed within 7–10 working days and credited to your original payment method.
- Do you ship outside Bangladesh?
Currently, we only deliver within Bangladesh. We are working on international shipping soon.
- How do I care for my leather products?
- Keep away from water, fire, and direct sunlight for long periods.
- Use a soft cloth to clean your product.
- Apply leather conditioner occasionally to maintain shine and softness.
- How can I contact customer support?
You can reach us anytime at:
📧 Email: support@kandmleather.com
📞 Phone/WhatsApp: Our number 01339844222
We are available Saturday–Friday, 10 AM – 10 PM.